- Customers have a legal right to cancel orders up to 7 days after the orders has been placed and will receive a full refund. However, because all of the goods listed within the Glazing Store are bespoke and made to order, unfortunately after this period we are unable to accept and returns or refunds unless the goods are faulty.
- If you (the customer) believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of our sales team on firstname.lastname@example.org to create your claim. At this point we will then assess your order to ascertain whether the fault lies with the manufacturing process.
- If your goods are deemed to be damaged or faulty then a full refund or exchange of goods will be provided. Refunds of this nature can take up to 7 days to be issued, whereas an exchange can take up to 28 working days to be provided as a new replacement will be needed to be created.
- Any returns that are deemed to be faulty must be returned at the cost of the customer and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us to speak with us directly.